Legal notice & Terms of use

Losali is a brand of AHEHO SAS.

AHEHO is a simplified joint stock company (SAS) whose head office is located at

41 Rue de Lisbonne, 75008 Paris, France.

SIRET: RCS Paris 511 682 767.00013

VAT number: FR33511682767

NAF Code: 7022Z

GENERAL CONDITIONS OF USE OF LOSALIDIRECT (Direct calls to premium rate numbers)

Designation

AHEHO SAS shall be referred to as "the Company".

Losali will be named "the service".

The customer of Losali will be named "the customer".

The number to which the client wishes to be contacted will be named "the recipient".

Accessibility of the service

The General Conditions define the terms and conditions for the use of the Service by Clients. Losali is a service operated by AHEHO SAS. The use of the service implies the acceptance and respect of all the General Conditions. By accessing the service, the Customer accepts the application of article L121-20-2 of the French Consumer Code to waive his right of withdrawal for this service. The service is accessible 24 hours a day and 7 days a week.

Content of the service

The service offers the possibility of connecting Customers located outside France to certain French numbers, including special, territorial, short or premium rate numbers. It should be noted that not all French numbers are available at this time and that the Losali service is in no way designed to handle or route emergency calls.

Rates

Access to the service is subject to a fee for the Customer. For the current rates, please refer to the prices indicated on the page of the country from which you wish to make your call. These rates will also be communicated during the first few seconds of the call. If the service is used to call a premium rate number in France, please ignore the price mentioned in the greeting message of your interlocutor.

Information and complaints

Any request for additional information concerning the application of these general conditions and/or any claim related to the operation of this service can be sent by e-mail using our contact form.

Continuity of service

Losali ensures the continuity of the service in accordance with the technical standards in force.

Responsibility

AHEHO's responsibility is strictly limited to the connection of the Customer with the desired number (if it is part of the available numbers). AHEHO cannot be held responsible for service interruptions due to telephone network failures, electronic communication operators, force majeure, events beyond its control, possible breakdowns or maintenance interventions necessary to ensure the proper functioning of the service. Finally, AHEHO declines any responsibility concerning the waiting time, the quality of service and the services of the recipient of the call. In no case, AHEHO could be held responsible for any damage, especially indirect.

Law in force

In case of litigation on the interpretation or on the application of these Terms and Conditions, only the Court of Paris will be competent. The information collected within the framework of the service provided by AHEHO respects the clauses of the article R10 of the Electronic Communications Code. In order to monitor the quality of its service, AHEHO may record communications with its customer service and listen to them. These recordings are treated in a totally anonymous way and are immediately destroyed after use.

GENERAL CONDITIONS OF USE OF LOSALITELECOM (Calls with prepaid credit)

Definitions

• aheho SAS will be referred to as "the company".
• The services offered by Losali.co.uk, Losali.com and LosaliTelecom.com shall be referred to as "the Service".
• The customer of Losali.co.uk will be referred to as "the caller".
• the destination numbers to which the customer wishes to be connected will be referred to as "the called party".
  
  

Restrictions and accessibility of the Service

The purpose of these General Conditions is to define the terms and conditions for the use of the service by the Callers. The service operated by the Company. The use of the Service implies the acceptance of and compliance with all of these General Conditions. Access to the Service implies its execution. By accessing the Service, the Caller agrees, in application of article L121-20-2 of the Consumer Code, to waive his/her right of withdrawal for this Service.

The Service offers the ability to connect callers to certain numbers including special, territorial, short or premium rate numbers.

Please note that not all numbers are available and that the Service is not designed to support or route calls to emergency services.

The Service is not a substitute for a mobile or landline phone.

Billing Rates and Fees

Use of the Service will be charged in accordance with the current price list available on the site. Changes to our price list will be effective immediately upon posting on the site.

The calculation of the cost of the call will be based on the duration of the call rounded up to the nearest minute.

The Company accepts no responsibility for charges assessed by any third party provider when used in conjunction with the Service. Access to and use of a service provided by a third party provider is subject to the terms and conditions of the provider.

You agree that the Company may cancel any remaining unused credit of 180 consecutive days of inactivity. Such termination will render the balance unusable.

Measurement of Usage

You agree that the Company's records are clear evidence of your use of the Site and the Service. You further confirm that these records are used to calculate the fees incurred.

You agree to be fully responsible for all use and charges related to your account and accept full responsibility for the actions of all persons using the site or service through your account whether or not authorized.

You agree that the Company shall not be responsible or liable for any claims by third parties against it arising out of your use of the Service. You further agree to reimburse us for any costs and expenses related to defending against any claim, including legal fees. If the Company in its sole discretion believes that you have violated the above restrictions, the Company may forward your personally identifiable information to the appropriate authorities for investigation and legal action and you hereby consent to such forwarding.

You must notify the Company within thirty days from the date of your credit or debit card statement if you dispute the Company's charges shown on that statement or such dispute will be considered null and void.

Connection via Internet (VOIP)

The Service requires equipment or software obtained through the Company or a third party that allows you to make and receive calls using your broadband Internet connection. The Company does not provide or support a broadband Internet connection, which you must provide at your own expense. We recommend that you use a broadband connection of at least 120 Kbps up and down.

Since the Service depends on your broadband connection, proper configuration of the Equipment and adequate power, the Company does not guarantee continuous availability. You confirm and understand that the Service will not operate in the absence of electrical power or if your broadband Internet connection is interrupted. You may need to reset or reconfigure your Equipment or other equipment in the event of a power outage in order to restore the Service.

You understand and acknowledge that the Service may not be compatible with non-voice communications equipment including but not limited to home security systems, medical monitoring equipment, fax machines, satellite televisions and modems. You waive any and all claims against the Company for interference or interruption of such services and equipment.

Liability

The Company's responsibility is limited to connecting the caller to the desired number (if it is one of the numbers available with the Service). The Company is not responsible for the failure of its service due to telephone network interruptions caused by electronic communication operators, force majeure, events beyond the control of the Company, possible breakdowns or maintenance interventions necessary to ensure the proper functioning of the Service.

Finally, the company declines all responsibility for waiting times, quality of service and performance of the called party. In no case, the company could be held responsible for any damage, especially indirect damage.

Liability & Indemnification

You agree to indemnify the Company and its agents and hold them harmless for any claims or damages related to this agreement. You agree not to hold the Company or its agents liable for any loss of business, contracts, savings or profits or any other damages or losses (whether direct or indirect) to the extent the Company's liability may be limited by law.

You are expressly prohibited from using the Service or the Equipment for any abusive or fraudulent purpose including using the Service in a manner that interferes with our ability to provide the Service to you or other customers or to negate your obligation to pay for communication services.

The Company in its sole discretion may terminate your Service without notice if it believes that you have violated any of the above restrictions or if you threaten to act in an obscene manner or harass or abuse Company personnel.

You are expressly prohibited from using the Service or taking any other action that in the Company's sole discretion poses a risk to the integrity or security of the Company's network or its suppliers directly or indirectly. The Company in its sole discretion may terminate your Service without notice if it determines that your actions could result in a network interruption or security breach.

The Company shall have no liability for any delay failure loss or damage caused by fire explosion power failure earthquake volcanic eruption flood weather strike embargo labor disputes civil or military authority war acts of God acts or omissions of carriers or suppliers acts of regulatory or governmental agencies or any other cause beyond our reasonable control.

Notices

The Company communicates primarily with users of the Service by e-mail. The Company uses e-mail to communicate important information about the Service including invoices and changes to the Service, most of which have a time limit. The Company reserves the right to withdraw any Service offered by the Company immediately and without notice. You confirm that the Company's e-mail constitutes the official notice from the Company and that you are responsible for regularly reviewing all e-mails sent to the e-mail address you provided when registering for the Service to avoid any possible interruption of the Service. You also confirm that you are responsible for notifying the Company of any change in your e-mail address.

Term and Changes to this Agreement

The terms of this Agreement shall take effect immediately upon posting on the Company's website as indicated by the time stamp at the bottom of the page. The Company may terminate this Agreement at any time upon violation of these terms or any applicable rules published on The Company's website. No refund of fees charged for The Company's services will be made for such termination.

Any provision of this agreement regarding term, payment, liability, indemnification, applicable law or confidentiality shall survive the termination or expiration of the agreement.

Assignment

We may assign any or all of our rights or obligations under this Agreement without notice. In that case we will have no further obligations to you. You will not affect this Agreement or the Service without our prior written consent.

Privacy Policy

The Company's Service uses all or part of the public and third-party Internet networks to transmit voice and other communications. The Company is not responsible for any privacy violations that may occur as a result of using the Service. In addition The Company will provide personal identifying information and call details of its customers in the event of government requests for subpoenas and court orders as well as legal requests.

Information and Claims

Any clarification regarding the application of these terms and conditions and/or any inquiries and/or complaints regarding the operation of the Service may be sent by email to: mail(a)aheho.com

Applicable law

In the event of litigation on the interpretation or the application of the present General Conditions, only the Court of Paris will be qualified.

The information collected within the framework of the aheho service respects the terms of the article R10 of the Code of the Electronic communications. For the follow-up quality of its service, aheho can be brought to listen and to record communications with its consumer service. These recordings treated in a completely anonymous way are immediately destroyed after use.

© aheho - Last revision : February 2021